Lynk & Co Assistance
In case of a breakdown
In case of unforeseen circumstances where you may need help with your vehicle in the unlikely event of a breakdown, Lynk & Co Assistance is there to give you the best possible support. It is operational 24 hours a day, 365 days a year.
Your Lynk & Co vehicle is equipped with a CALL US button in the ceiling and a CUSTOMER CALL soft button in the center display. Pushing these buttons will connect you to our telephone agents who will be able to see your geographical position and other information that makes it possible to help you in the best way.
You can also call +34912158881. Same number applies if you are abroad.
If you call, we need the following information to be able to assist you:
• Owner's name and address.
• Where the vehicle is located.
• Vehicle registration number and color.
• Description of the issue.
• Your mileage (if known).
• Phone number or email address, so that you can get continuous information.
NOTE: You must report the breakdown incident immediately (within 24 hours) to Lynk & Co Assistance. Roadside assistance not provided or handled by Lynk & Co Assistance will not be reimbursed unless Lynk & Co has approved it in advance.
Lynk & Co Assistance can support you in the following situations
Lynk & Co Assistance provides roadside support in case of unforeseen vehicle breakdown or immobilization. Lynk & Co Assistance applies to mechanical, technical, or electrical breakdowns that are unexpected and not due to lack of maintenance.
The following events are also covered by Lynk & Co Assistance:
• Powerless battery.
• Fuel shortage or incorrect fuel.
• Locks or key-related issues.
For these three events, Lynk & Co Assistance is limited to on-the-spot assistance according to point 1.1 or towing according to point 1.2. If the repair is estimated to take more than four hours, you will receive transport to your hometown /destination, hotel accommodation or rental car according to point 1.3.
• Flat tire
In the event of flat tire, assistance is provided through change to the vehicle's spare wheel. If the vehicle lacks spare wheel, on spot repair will be done when possible with the vehicle's wheel repair kit. If it is not possible to repair on the spot the vehicle will be towed to the nearest Lynk & Co recommended workshop.
Caravans and trailers are also covered if they are connected to a Lynk & Co vehicle. Regarding horses or other livestock then this is not considered the responsibility Lynk & Co Assistance. The customer is to have a separate insurance cover for this. Lynk & Co Assistance will however assist in getting the horse box and horse/livestock to a safe place wherever possible.
Lynk & Co Assistance is valid in the following countries
Albania, Andorra. Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Cyprus (*) Denmark, Estonia, Finland, France, Macedonia, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Rep. of San Marino, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
(*) Coverage in Cyprus is limited to the Greek territory of the island.
Lynk & Co Assistance applies also for transport between these countries.
How long is Lynk & Co Assistance valid
Lynk & Co Assistance is included with the purchase of a new vehicle for two years from the first day of registration. After that, if you service your vehicle according to Lynk & Co's recommended service schedule and at a Lynk & Co recommended workshop, Lynk & Co Assistance is automatically extended by 24 months (free of charge) until the vehicle is 10 years old.
Other terms and conditions for Lynk & Co Assistance
1.1 Roadside assistance
In the event of a breakdown, Lynk & Co Assistance will first try to repair on the spot to get you moving as soon as possible. If roadside repair is not possible, we will tow the vehicle to the nearest Lynk & Co recommended workshop.
1.1.1 Discharged battery
In the case of a discharged battery, a jumpstart will be provided.
1.1.2 Lack of fuel or incorrect fuel
In case of an empty fuel tank, fuel will be transported to your vehicle’s location. In case of incorrect or contaminated fuel, the car will be transported to the nearest recommended Lynk & Co workshop.
1.1.3 Lock or key-related problems
If possible, lock opening will be attempted and/or a spare key will be shipped if the vehicle's key is not working.
Towing is carried out when required for safety reasons or if repair on the spot is not possible. The vehicle will be transported to the nearest Lynk & Co recommended workshop.
1.3 If further assistance is required
If the vehicle cannot be repaired at the recommended workshop within four hours on the same day, you and your passengers may select one of the following options below to continue your journey. Note that you may only select one of the options, 1.3.1, 1.3.2 or 1.3.3.
1.3.0 Travel home
If the breakdown occurs less than 80 km from home, Lynk & Co Assistance covers travel by taxi or mobility solution by your choice for a value of up to 50 EUR.
1.3.1 Journey completion
If the breakdown occurs more than 80 km from home, Lynk & Co Assistance covers travel by rail or bus, air travel or taxi, for a value of up to 600 EUR per person, for driver and passengers which makes it possible to either travel home or continue to the destination if this is within the area defined above. The choice of travelling will be discussed with you, but ultimately the decision will be made by Lynk & Co based on the costs.
1.3.2 Hotel accommodation
If repair is not possible the same day or breakdown occurs out of business hours of the nearest recommended Lynk & Co workshop, hotel accommodation is offered locally (in the country where the breakdown has occurred) for the duration of the repair for driver and passengers for up to four nights to a maximum value of 100 EUR (excl. VAT) per person (including breakfast) per night. This alternative can only be selected while the vehicle is in the recommended workshop for repair or awaiting repair.
1.3.3 Rental car
If you instead prefer a rental car while your vehicle is being repaired, Lynk & Co Assistance will cover for a rental car of similar category as your Lynk & Co vehicle.
Domestic: Lynk & Co will provide a rental car for a maximum of 3 working days (in case of breakdown) or 1 working day (in case of accident, theft, vandalism, fire). Other expenses, such as fuel, etc. are not covered by Lynk & Co Assistance.
Abroad: For car rentals outside the country, Lynk & Co will provide will a rental car for up to 5 working days (in case of breakdown) or 3 working days (in case of accident, theft, vandalism, fire). Other expenses, such as fuel, etc. are not covered by Lynk & Co Assistance.
If Lynk & Co Assistance is unable to provide a vehicle of the same size as your vehicle, or if a rental car cannot be provided due to local circumstances, Lynk & Co Assistance cannot be held responsible.
Exception - Car sharing: Neither the car sharing Lender nor Borrower are liable to get a rental car during a Lynk & Co car sharing booking.
1.4 Vehicle collection
If the Lynk & Co recommended workshop where your vehicle is undergoing repair is located less than 80 km from your home/destination, Lynk & Co Assistance covers the cost for taxi or other mobility means of your own choice for a value of up to 50 EUR.
If the Lynk & Co recommended workshop where your vehicle is undergoing repair is located more than 80 km from your home/destination, Lynk & Co Assistance covers 1st class one-way travel by train or boat/ferry for one person. If the train/boat/ferry trip will take more than 6 hours, you will be offered the option of a plane ticket (economy class) instead.
Accident, Attempted theft, Vandalism, and Theft these benefits are not applicable. Please contact your insurance provider. If you are on a Lynk & Co month-to-month plan, please contact Lynk & Co in case of these events.
1.5 Repatriation (Recovery of vehicle)
If your vehicle cannot be repaired within 3 working days, the cost of transporting the vehicle and its contents (luggage, pets) by road transport or by train to your home/home country is free of charge.
Lynk & Co Assistance will cover the cost for parking the car including caravan/trailer awaiting the repatriation or import up to a maximum amount of 100.00 EUR (excl. VAT).
1.6 Commercial vehicles
Taxis, rental cars, police cars, ambulances, driving school cars, etc. are only covered for roadside repair, Roadside recovery, and off-road recovery – 1.1 and 1.2.
Lynk & Co Assistance does not cover:
• Vehicles involved in motor racing, rallies, speed or duration tests, practice run, or operated outside official roads.
• Deliberate violation of law in connection with driving the vehicle.
• War or risk of war, revolution, riot, strike, terrorist act, radioactivity, earthquake, atmospheric disturbances or another event that could be classified as force majeure
• Assistance, ordered by the vehicle owner or other person, without prior contact and authorization by Lynk & Co Assistance.
• Loss of property or cost of downtime.
• VAT (value-added tax) when you or the vehicle owner/lessor is liable to declare for such tax.
• Vehicles that are registered as non-operational (non-op).
• Repair and spare parts costs.
• Emergency vehicles
• Costs for consequential damage, repairs, and spare parts in connection with tire punctures are not covered.
• Vehicles that have been modified with aftermarket parts and accessories that are not approved by Lynk & Co. Deterioration of the high-voltage battery, including but not limited to the use of correct charging equipment. All other exceptions or limitations described in the vehicle's Status and Warranty booklet.
• Lynk & Co Assistance is not valid for damage covered by another warranty or which the supplier or another party is responsible for by law or similar commitment.
• Lynk & Co Assistance does not cover the costs of tires or spare parts necessary for repairs, regardless of whether vehicle recovery is required or not.
• Lynk & Co Assistance does not cover the costs of draining and refilling with the correct type of fuel, nor the cost of the fuel itself or any repair or spare part, nor the alternatives listed under 1.3.
Breakdowns on French Motorways
Motorways in France are privately managed, so if you break down on a French motorway or motorway service area, Lynk & Co Assistance cannot arrange for assistance to be sent to you.
1. If you can get to an emergency telephone box, please press the button and the police will send assistance to your location.
2. If you are using a public phone, please dial 17 or, from a mobile phone, dial 112.
3. Once you have been towed off the motorway/service area, contact Lynk & Co Assistance for further assistance.
Mobile and phone costs
Lynk & Co Assistance will not reimburse the cost of any telephone calls you make in connection with any breakdown (including mobile phone calls). It may be possible for Lynk & Co Assistance to return a call to a mobile or a car phone, but your service call provider may charge you for this call. Some service providers may charge for calls to free phone numbers. The regulations on the use of mobile and in-car phones vary from country to country.
Please check with your service provider that your phone meets the requirements and standards for the countries in which you are travelling.