Ready to get started? This is (almost) everything you need to know about making your booking request.
How do I send a booking request?
Via the ‘Borrow’ section of the Lynk & Co mobile app. You can browse available cars & filter based on time & date, price, location & vehicle equipment. You can also check the star rating of the Lender, check to see if the vehicle is a Hybrid of a Plug-in hybrid.
All booking are governed by the peer-to-peer contract between the Borrower & the Lender.
When you find a car that suits you send a booking request to the Lender, the Lender has 24hrs to respond to your booking request. Once a Lender has accepted your booking you will receive a notification in the app so make sure you have notifications turned on!
If the Lender does not respond within 24hrs (or before the booking starts) your booking request will be automatically cancelled.
When you have a confirmed booking you will receive a notification with the exact location of the car 30 minutes before the booking starts, or as soon as the Lender has parked the car within the start/end location.
The Lender may also add additional access information such as garage door codes, or whether the car has on or off street parking. This is considered sensitive information and you will receive this 30 minutes before the booking is due to start.
You must make sure that you take the phone that you made your original booking request with you to pickup your car. Lynk & Co uses phone-as-key technology to link your specific phone to the Lender’s car for the duration of the booking giving you keyless access.
What can I book?
The Lynk & Co 01.
All Lynk & Co 01s come in the same ‘all inclusive’ trim level, electrified powertrains, active safety technology & automatic transmission.
How to book a car?
Once you have successfully signed up for car sharing you can browse and filter available cars based on time, price & vehicle equipment using the mobile app.
Understanding the rental price.
- Lenders set the ‘Lender’s Fee’ of their choice per hour or per day.
- Lynk & Co charge an additional ‘Lynk & Co Fee’ per hour or per day to cover service costs & insurance.
- Borrower’s pay the ‘Rental Fee’ which is equal to the ‘Lender’s fee’ + the ‘Lynk & Co Fee’.
- Borrower’s are also responsible for paying for any difference in fuel level at the end of the booking at a market fuel price set by Lynk & Co.
- Borrower’s are also responsible for any supplementary costs that occur during the booking e.g. parking or speeding tickets as specified in the terms & conditions.
What driver's licenses does Lynk & Co accept?
You must have a valid category B license to use the car sharing service.
The licence must be issued in any of the countries below: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Liechtenstein and Norway
As a Borrower you are permitted to drive the car abroad during a car-sharing booking in any of the countries below:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Liechtenstein and Norway
How do I start a booking?
When you have located the car in the start/end location make sure the registration number matches your booking reservation. Hit complete hit start booking and complete the first condition report in the app (taking 5 photos of the car) to enable the phone-as-key then unlock and drive.
The car comes with an in-car car sharing app to guide you through your booking and remind you when it’s time to head back to drop-off the car.
How do I end a booking?
When you are coming to the end of your booking you must first.
1. Make sure the car is refueled above 50%
2. Make sure the car is legally parked for at least 24hrs and will not incur any parking fines/fees
3. Make the sure car is within the start/end location, you can check this via the car sharing widget in the car or via the mobile app.
The car and mobile app will give you reminders when you are near the end of your booking and when you are running below 50% fuel. You can always see your remaining booking time from the in-car car sharing app or from the mobile app.
How do I extend or modify a booking?
As a Borrower you can request to extend your booking for up to 2 additional hours. You can do this via the in-car app or mobile app.The Lender must accept your request for a booking extension for it to be valid. You will be charged for the extra time at an hourly rate as specified by your original booking
Does Lynk & Co charge a security deposit?
Lynk & Co adds a buffer of 100 euros to every booking reservation – this is to cover any extra costs such as booking extensions, late returns or fuel costs.
How does refuelling work?
Borrowers always pay for the fuel they use. Lender’s should always leave the car with at least 50% of the fuel. Borrower’s should always return the car with at least 50% fuel.
If the fuel level drops below 50% during the booking the Borrower must refuel the car and pay for it. If the fuel level does not drop below 50% during the booking the Borrower does not have to refuel the car, but will be charged for the fuel used during the booking when returning the car. This is based on the difference in fuel level at the start/end of the booking and a market based fuel price set by Lynk & Co.
If the Borrower refuels the car and returns the car with MORE fuel than it started with this difference will taken off the total booking fee based on Lynk & Co’s market based fuel price.* *Borrower’s can never reduce the cost below 0.
Borrower’s must always return the car in the same, or better, condition than that which they find it.The Borrower does have to clean the car if it has been excessively soiled during the booking period (for example if there are visible traces of mud, food, crumbs or sand in the interior of the Shared Car or if there is excessive dirt on the exterior of the Shared Car due to travelling on muddy or dirty roads).
Reporting a dirty, damaged or poor condition car at the start of the booking.
If the car is in poor condition at the start of a booking the Borrower must NOT start the car. If you do not accept the condition of the car at the start of the booking than you must 1. Contact the engagement center to open a new help & support request 2. Provide evidence.
How do penalty notices work?
As a Borrower you are responsible for any penalty notices that you incur during your booking. If a Lender receives a penalty notice after the booking has ended Lynk & Co will forward any penalty notices to you the Borrower + processing fee – full details in the terms & conditions.
How do cancellations work?
Cancellation period for booking requests
Borrower can cancel any unaccepted booking requests at any time with no charge. Lenders can reject an booking requests at any time with no charge
Cancellation period for accepted booking requests
Borrowers & Lenders can cancel accepted bookings with no cancellation charge:
1. More than 24hrs before a booking starts
2. Within 1 hour of the Lender accepting the booking request
Late cancellation and no-show fees apply for booking cancelled outside of the of the cancellation period. For full details see the terms & conditions.Late cancellation fees / compensation are on-request. If you think that you are owed compensation from the lender/borrower for a late cancellation please contact Lynk & Co’s help & support center.
What If I can't find the car?
If you can’t find the car it is possible that you are entitled to compensation as the vehicle is inaccessible or because the Lender has not parked the car in the start/end location in time for the booking start (Lender no-show).
What if I can't lock/unlock the car?
Make sure you are standing close to the vehicle and have Bluetooth turned on. Contact the engagement center for technical support.
Returning the vehicle to the correct location.
The vehicle must be returned to the start/end location (100m in diameter). If the Lender has added additional information e.g. a specific parking place than you can park the 01 there.
How do tolls work?
You as Borrower are responsible for any fines & fees incurred during the sharing period. Lender’s can pass along any fines & fees that occur during the sharing period to you the Borrower.
Do I need to bring my driver's license?
Yes, you must bring your valid driver’s license to every booking.
What should I do if I can't signup?
Please contact our engagement center, find the link below.
What happens if I can't return the car to the agreed location?
If you are unable to return the car to the correct start/end location you must inform Lynk & Co via the engagement center – depending on how far away from the start/end location you have left the vehicle, additional vehicle recovery charges may apply.
Didn't find your answer?
If your question isn't answered above, contact us to get help.